My store aims to make furniture shopping clear and dependable. If an item does not meet your expectations or arrives with a problem, please review the return and refund terms below before submitting a request.
1. Return Eligibility
Customers may request a return within 30 calendar days of the delivery date. To help us review your request, returned furniture should be unused, unassembled where reasonably possible, and kept in its original packaging with all included hardware, accessories, and instruction materials.
If an item has been assembled, installed, modified, or used, please contact customer support before arranging a return. Approval will depend on the condition of the product and the circumstances of the request.
2. How to Request a Return
Before sending an item back, contact my store at support@elowenhome.shop. Please include your order number, the product name, the reason for your request, and clear photographs when relevant.
Our support team will review the information and provide return instructions if the request is approved. Please do not ship furniture to the business address unless our team has confirmed that it is the correct return destination.
3. Items Arriving Damaged or Defective
If your furniture arrives damaged, has a manufacturing defect, or contains parts that are missing or incorrect, please contact us as soon as possible after delivery.
Please provide your order number and photographs showing the affected item, packaging, shipping label, or missing components where applicable. After reviewing the information, we will explain the available resolution, which may include replacement parts, a replacement item, a return, or a refund, depending on the situation and product availability.
4. Incorrect or Incomplete Orders
If you receive a product different from the one ordered, or if essential components are missing, contact customer support before attempting to return or repair the item.
We will review the order details and work with you to determine the appropriate next step. Please retain the packaging and any received parts until the issue has been reviewed.
5. Returns Due to a Change of Mind
If you decide that a furniture item is no longer suitable for your space or preferences, you may request a return within the eligible return period, subject to the conditions in this policy.
For change-of-mind returns, the customer may be responsible for return shipping costs and any applicable handling or shipping arrangements disclosed before the return is completed. Furniture must be adequately protected for transportation. Items damaged due to insufficient return packaging may not qualify for a full refund to the extent permitted by applicable law.
6. Non-Returnable Items
Unless required by applicable law or otherwise approved by my store, the following items are generally not eligible for return:
-
Custom-made or personalized furniture.
-
Items clearly marked as final sale or non-returnable before purchase.
-
Products that have been substantially altered, damaged through misuse, or modified after delivery.
-
Items returned without the required components or with damage unrelated to an original product defect.
This section does not limit any rights customers may have under applicable consumer protection laws.
7. Refund Review and Approval
Once an authorized return is received, the item may be inspected to confirm its condition and eligibility. We will notify you of the outcome after the review.
Approved refunds will be issued to the original payment method unless another arrangement is required or permitted by applicable law. The amount refunded will depend on the approved return and any applicable deductions disclosed under this policy.
8. Refund Processing Time
After approval, please allow approximately 5–10 business days for the refund to be processed by my store. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If the refund has been approved but is not visible after the relevant processing period, please check with your payment provider and then contact us for assistance.
9. Return Shipping and Furniture Collection
Because furniture can be bulky or heavy, return arrangements may differ from those for smaller products. Please contact customer support before booking a carrier or sending an item back.
For an item confirmed to have arrived damaged, defective, incorrect, or incomplete, my store will provide appropriate return or resolution instructions and explain any shipping arrangements that apply. For other approved returns, return transportation costs may be the customer's responsibility.
10. Order Cancellation
If you need to cancel an order, contact us as quickly as possible. We can review cancellation requests for orders that have not yet entered fulfillment or shipping.
Once an order has been dispatched, cancellation may no longer be possible. In that case, you may contact us to discuss whether the order qualifies for a return under this policy.
11. Exchanges and Replacements
If you need a different item, size, finish, or configuration, contact us to discuss available options. Exchanges and replacements are subject to product availability and approval.
Where an item is confirmed to be defective, damaged, or incorrectly supplied, we will review the issue and explain the appropriate remedy.
12. Contact Information
For return requests, refund questions, or assistance with a furniture order, please contact:
-
Email: support@elowenhome.shop
-
Phone: +1 971-815-1189
-
Business Address: 5929 Maggie Valley Dr, Evansville, IN 47720, United States
-
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
13. Policy Updates
My store may revise this Refund Policy when necessary to reflect operational changes, product requirements, or applicable legal obligations. Any updated version will be published on this page with its revised effective date where appropriate.
Please review this policy before placing an order so you understand the return and refund conditions that apply to your purchase.