Shipping Policy

My store aims to make furniture delivery as clear and convenient as possible. This Shipping Policy explains where we currently ship, how orders are prepared, what delivery timeframes customers can expect, and what to do if a shipment encounters a problem.

1. Shipping Destinations

At this time, my store ships orders to eligible addresses within the United States.

Before completing checkout, please verify that your shipping address is accurate and complete. Delivery availability may depend on the destination, the product, and the carrier's service coverage.

2. Shipping Costs

Standard shipping is free for eligible orders shipped within the United States.

Any shipping charge or additional delivery service fee applicable to a particular order will be displayed at checkout before payment is completed. Please review the final order total before submitting your purchase.

3. Order Processing Time

Orders generally require 1–2 business days for processing before shipment.

Processing includes order review, product preparation, packaging, and coordination with the shipping carrier. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times are estimates and may be extended during periods of high order volume, inventory checks, or other circumstances affecting fulfillment.

4. Estimated Delivery Time

After an order has been processed and dispatched, standard carrier transit generally takes 4–6 business days.

The estimated overall timeframe is approximately 5–8 business days from order processing through delivery, although actual delivery dates may vary by destination and carrier.

These timeframes are estimates rather than guaranteed delivery dates. Large furniture items, remote delivery locations, severe weather, carrier capacity, and other transportation conditions may affect the final arrival date.

5. Furniture Shipping and Handling

Furniture may require additional preparation because of its dimensions, weight, packaging requirements, or assembly components.

Depending on the order, items may be shipped in separate cartons or through different carrier services. Multiple packages associated with one order may arrive on different dates.

Please check the product listing for available dimensions, packaging information, and other relevant specifications before purchasing.

6. Shipment Confirmation and Tracking

When your order has been dispatched, a shipping confirmation and tracking information will be provided when available.

Tracking details may take some time to appear in the carrier's system after the shipment is registered. Please allow the carrier time to update the tracking page before requesting further assistance.

If tracking information has not been received within a reasonable period after dispatch, contact customer support with your order number.

7. Shipping Address Changes

If you notice an error in your shipping address, contact us as soon as possible at support@elowenhome.shop.

We will review whether the address can be corrected before dispatch. Once an order has been handed to the carrier, changes may no longer be possible or may depend on the carrier's available services.

My store cannot guarantee that an address change will be completed after fulfillment has begun.

8. Delivery Delays

Although we work to prepare orders promptly, some delays are outside our direct control. These may include severe weather, transportation disruptions, carrier backlogs, public holidays, or delivery restrictions.

If tracking has stopped updating or a shipment appears significantly delayed, please contact us. We will review the available shipping information and provide assistance where possible.

9. Delivered but Not Received

If the carrier marks a package as delivered but you cannot locate it, please check the delivery area, entrances, mailbox or parcel area where applicable, and with household members or building management.

You may also contact the carrier to request additional delivery details. If the package remains missing, email support@elowenhome.shop with your order number and tracking information so we can review the situation.